HTP, being operated by HTP Clothing, is registered with the Department of Trade & Industry (DTI). Our official address is HTP Hub #0007 P. Castro St., Longos, Balagtas, Bulacan.
We can be reached via e-mail at firstname.lastname@example.org, through direct line at
+63 (044) 9131720 or through Viber +63 935 256 1827.
HTP Clothing reserves the right to change its Terms at any time without prior notice. Kindly review information posted online to obtain timely notice of such changes before placing order. Your continued shopping through our Instagram account after changes are posted constitutes your acceptance of our amended Terms.
Wash separately in mild detergent.
Do not allow to lay on itself when wet.
Do not soak.
Do not bleach.
Do not tumble dry.
Cool iron on reverse.
PRODUCT RETURN POLICY
Your sales invoice was sent together with your order. If you did not see it inside your parcel, please contact us immediately. Thank you.
GENERAL PROVISIONS ON EXCHANGE
Only item/s from the latest collection are entitled to this return and exchange policy. Failure of the customer to pay reserved item/s within one (1) week or seven (7) days from the date of reservation means forfeiture of this policy. Return and exchange policy for wrong size or change of mind does not apply to item/s stored in our hub for more than a week or seven (7) days if the customer decides to delay shipping for order/s. Separate shipping fee must be settled by customer prior to shipping of new item/s.
EXCHANGE DUE TO WRONG ITEM DELIVERED OR MANUFACTURING FAULT
Item/s that are damaged and not intended to be delivered to the customer can be returned to HTP Clothing within seven (7) days after receipt of parcel. Within the first three (3) days, the designated hotline must be informed of the matter then item/s must be shipped back to our office in the next four (4) days. After thorough inspection of the item by the Quality Control Team, request will be processed immediately and HTP Clothing will shoulder the expense for shipping the right item in good condition.
For further assistance and other inquiries, kindly contact our Customer Care Hotline through Viber +63 935 256 1827.